Terms and Conditions

Warranty

At Diamonds on Baylis, we are committed to providing high-quality products. All items are inspected by a qualified jeweler and store manager before they are handed to you.

  • Coverage: Our warranty covers defects in quality or workmanship but does not include damage caused by mistreatment, misuse, or accidents.

  • Faulty Items: In the rare event you receive a faulty item, contact us via phone, email, or visit our store. We will assist with a refund, replacement, or voucher. Holding onto your receipt as proof of purchase is recommended, but we will strive to assist you even if it's unavailable.

Resizing

Rings purchased from Diamonds on Baylis include one complementary resizing.

  • If the resize is incorrect due to the customers exact size not being known or avialable for sizing, a second complimentary resize is available.

  • Free resizing does not apply if the ring has already been resized upward more than twice or if changes are due to fluctuations in body size.

To ensure accuracy, we offer free in-store sizing and provide a business card with your size.

Please note: For online sales, postage costs for resizing are the customer’s responsibility. The resizing fee itself is covered.

Returns

  • General Policy: Returns may require original packaging or a proof of purchase. Personalized or engraved items are not eligible for returns unless a manufacturing fault is identified.

  • Online Sales: Postage costs for returns are the customer’s responsibility unless otherwise specified.

  • Coverage: Our warranty covers defects in quality or workmanship but we will not accept returns for items damaged caused by mistreatment, misuse, or accidents.

  • Change of mind: We do not offer refunds for change of mind, however we will gladly offer store credit or exchange for another item with the difference being returned as store credit or excess being paid if more then original price of returned piece.

Payment

  • Payment is required upon collection or prior to shipping.

  • We offer layby for general purchases and for engagement and wedding rings. Extended layby terms may be available upon approval from the store manager or owner.

  • Accepted payment methods: EFTPOS, cash, and online banking. For bank transfers, proof of payment is required before the item leaves the store.

  • Workshop jobs valued at $500 or more require a 20% deposit before work begins.

Availability

Diamonds on Baylis strives to ensure product availability. However, in some cases:

  • Items may be out of stock or unavailable for immediate fulfillment.

  • We may need to order specific gemstones or diamonds on an approval basis, allowing you to review and approve them. Approval terms are generally limited to two weeks.

Privacy

Diamonds on Baylis respects your privacy and is committed to safeguarding your personal information.

  • Information Collected: We may collect your name, address, email address, phone number, and payment details for the purpose of completing your purchase or workshop jobs.

  • Security Measures: Our website uses Secure Socket Layer (SSL) encryption to protect your information during online transactions.

  • In-Store Security: For safety and transparency, our store is equipped with security cameras and an alarm system.